Support
Limited lifetime warranty
What is covered
All HeliosX loupes include a limited lifetime warranty covering manufacturer-related defects in materials and workmanship of the optics, frame and hinges. Coverage begins on the delivery date and lasts for as long as the original purchaser owns the loupes. It is not transferable. If you believe your loupes have a covered issue, contact us with your order information and photos when relevant.
Repairs and service
We assess covered claims and provide the appropriate authorized return, repair, replacement, or exchange path. Email us at heliosxloupes@gmail.com with your order number and a description of the issue, including photos when relevant.
Prescription updates
If your prescription changes after delivery, we can help update your lenses. Contact our support team to discuss lens-replacement options for your existing frame.
Outside of warranty
Normal wear, wear parts such as nose pads, straps and side shields, batteries and lights, accidental damage, misuse, prescription changes, and unauthorized modifications fall outside the limited lifetime warranty. We still try to help. Email heliosxloupes@gmail.com and we will share repair and replacement options.