Support
Contact HeliosX Loupes
The fastest way to reach us is email: heliosxloupes@gmail.com. A real person on the HeliosX team reads every message, and we usually answer within one business day.
What to include
A little detail lets us answer in one reply instead of three.
- Orders and shipping: your order number and the email you used at checkout.
- Choosing a model: your specialty or role, whether you mostly sit or stand, and the magnification you are considering.
- Fit and measurements: your pupillary distance and working distance, or the step where you got stuck.
- Warranty or repair: your order number, a description of the issue and a photo if you can.
Trainee pricing
Residents, fellows and students get 15% off. Email us from your training-program address, or attach proof of your training status, and we will send a discount code to use at checkout.
Before you write
Many answers are already on the site: the measuring guide explains pupillary and working distance, and the shipping, returns and warranty pages cover delivery times, the 30-day return window and the two-year limited warranty.
Email heliosxloupes@gmail.com · Measuring guide · FAQ