Order & delivery
Returns and refunds
30-day returns: Return any non-prescription pair within 30 days of delivery for a full refund. Return shipping is on us.
Prescription pairs: Cancel for a full refund any time before production starts. After that, we cover defects and fit corrections.
Warranty: Every pair has a limited lifetime warranty.
30-day returns on non-prescription pairs
Buying loupes you have never tried on is a leap, so try them where it counts: in your own clinic or operating room. If the pair is not right for you, email us within 30 days of delivery, send the loupes back in their original condition with the case, and we refund the full price of the loupes. We cover the return shipping with a prepaid label or by refunding your postage.
Prescription pairs
Prescription lenses are ground for one person, so prescription pairs can be cancelled for a full refund any time before production starts, but not returned afterwards for a change of mind. Before production we review your pupillary distance, working distance, frame and prescription with you. If a finished pair does not match the measurements you approved, we correct or remake it.
Defects and warranty
Every pair is covered by a limited lifetime warranty against manufacturer defects in materials and workmanship. Confirmed defects are eligible for repair, replacement or exchange. Reach out to heliosxloupes@gmail.com and we will help work out the right fix.
How to start a return
Email heliosxloupes@gmail.com with your order number and whether you are returning the pair or reporting an issue, with photos when relevant. We reply within one business day with return instructions.